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WharfCloud

Abuse reports

Report abuse

Seen phishing, malware, spam or something illegal on a site that runs with us, for example an address ending in apps.wharfcloud.co.uk? Tell us here. You do not need an account, and you can report anonymously.

Prefer email? Write to abuse@wharfcloud.co.uk.

The full link if you have it, for example the exact login page. Copy it rather than clicking it.

When you saw it, what it pretends to be, and anything else that helps. For email abuse, paste the full headers.

Optional

Only if you are happy for us to ask you a follow-up question.

We use what you send to investigate this report, as described in our privacy notice. We store a coded form of your IP address, not the address itself, to stop misuse of this form.

What helps us act quickly

  • The full web address, including the path, for example the exact login page.
  • What you saw and when, in UK time if you can.
  • For email abuse: the full message headers, pasted as text.
  • For copyright or trade marks: the work you own and where the copy appears.
  • Please do not send attachments or the malware itself. Describe it, and we will look.

Kinds of report: phishing or a fake login page, malware or a malicious download, spam or unsolicited email, cryptocurrency mining, illegal content, copyright or trade mark infringement, something else.

What happens next

  1. 01

    We check the address

    We confirm whether it runs on our platform and which service it belongs to.

  2. 02

    We act on the risk

    We act on phishing and malware reports first, usually the same day. Other reports are reviewed within 1 working day.

  3. 03

    We tell the customer

    We tell our customer what was reported and what we did. Where there is a clear risk to people, we take the address offline first and talk afterwards.

  4. 04

    We keep a record

    Every action is recorded. We cooperate with lawful requests from the police and other authorities.

We do not pass your name or email address to our customer unless you agree or the law requires it. If you leave an email address we may ask you for more detail, but we cannot always tell you the outcome.

Other ways to reach us

Our acceptable use policy sets out what is not allowed and how takedowns work.